Apple Genius Training Manual Pdf Download
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By having training manuals, emotional satisfaction, ownership, and transparency, you will be able to create a truly one-of-a-kind customer experience, and the best part is, you can do it everywhere.
The Apple Store is more than a product, it is an experience and a mission. This is the heart of their success, and part of it is making their customers feel as if they are the only ones in the world who have their problems. So, if you can work to instill this in your company, you will forever be able to command your market's attention.
Start With The Basics: Make sure you get started with the basics of your customer service training before you really start getting into the good stuff. These elements are important to get a solid foundation for your customer service training.
As my dad used to say, “If you don't do something, you'll never get anywhere”. And when I talk with the Geniuses at Apple, I feel like they're doing something. They're cultivating empathy.
Look, I don't pretend to know what it's like to be a Genius or a sales rep. But I do know that as a customer, the more I can feel, the better I can be served. Because I do have choices. And, I choose them.
Now, if someone from Apple had called me and told me that they were planning on walking into my home and messing with my network, I'd be a little ticked off. No offense to Apple, but I'd be looking at finding a new home or I'd be looking for a new company to give me my money's worth.
As a customer, when I've called Apple for help, I've received personalized answers and offers of assistance. This has resulted in a better experience, and a better customer. And this is just for me, in my own backyard.
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